Only 46% of small businesses have a plan that covers business operations in bad weather, according to a survey from Traveler’s Insurance. When severe weather hits, it can be a logistical nightmare for any dentist office.
Know what to do in the advent of inclement weather — and set proper expectations with your staff and patients. Consider the following:
• Transportation
Staff and patient safety is priority. During bad weather, assess whether your staff can commute to work and if your patients can make it to their appointments. The quality of the roads will determine if your business needs to start late, end early or close for the day.
• Communication
Determine who will contact patients to inform them of office closures. Patients should be contacted as soon as you determine a closure.
• Accommodation
Cancelled appointments will need to be rescheduled in a timely manner. This may mean temporarily extending office hours to accommodate cancelled appointments. Determine what’s best for your business and your patients.
• Emergency Situation
Dental emergencies don’t take a hiatus during bad weather. If staffing allows, have someone on-call to provide dental advice and emergency resources to inquiring patients.
Pay attention to local weather reports or sign up for weather alerts from a reliable local station.